Customer Feedback


Below are just a selection of comments from our customers. If you would like to give any feedback on, please call, or e - mail


I would just like to thank you, not only for you prompt service, but the easy, uncomplicated ordering and delivery system you operate.

The paint arrived this morning, as promised, carefully packaged and wrapped and I will certainly use you for all my paints in the future.

In the world we live in at present, we are all too quick to complain and demand compensation. I am happy to take the time to congratulate and thank you for your first class company and customer service. Keep up the excellent work, a very satisfied customer!

Mrs H - Kington


Thank you for your help getting the right colours and paint for the job. So pleased with the results and will certainly be using you again for the inside of the house.

Mr M - Leicestershire


The paint has arrived and I wanted to thank you for your help and the brilliant speedy service I received.

Mrs M - Herts


We buy our F&B paint from you and had our lounge painted in Stiff Key Blue Modern emulsion .
We panelled the walls and asked your advice how to paint it, you suggested Stiff key blue eggshell.
It looks fantastic and we are very happy. Thanks for the advice and will be back to see you soon for the next project.

T & G Davies - Leicestershire

Just a quick note to thank you very much for delivering our order of Farrow & Ball archive paint Claydon Blue to our friends in Rickmansworth. It arrived early on the morning of Wednesday August 16 in plenty of time for our friends to be able to leave for their holiday in France and handing it to us later in the week.

Frankly, with so little time available at your end, we felt that there was only a slight chance of you dispatching it in time. We were really surprised at your efficiency. And grateful also.

Thank you so much - M & H Knight

After contacting you by mail on Sunday, and then receiving your phone call first thing Monday morning, I have to commend you on your customer service. You did not try to make any excuses and arranged shipment direct straight away which is excellent.

The new tins arrived first thing Tuesday morning, and are being applied as we speak.

We do enough complaining about service, but I can only commend the level of service from yourselves. Much appreciated. Chris Cupit - Alfreton, Derby

Can I please send you some feedback about my recent order? I wanted a particular shade of Farrow and Ball and having found that we couldn't get it locally my builder suggested that he'd go to a local diy store and use their "magic" eye. The great reveal the next day gave me paint the wrong colour which looked hideous when painted in a test patch on the eves of the house. A quick Google gave me your number and I had a chat with Keith who told me
that the packing was being done for the couriers for the day's collections/deliveries. In the time it took to boil a kettle I had placed my order and as promised it arrived the next day and was indeed the right shade. My builder was very impressed with the service, quality and price and has taken your details. I am beyond happy and will certainly use you again
for any further paint requirements.  D brown, Perthshire

I contacted your store last week regarding a specific paint I was trying to obtain. My query was handled by Sean, in a friendly, helpful and efficient manor. His knowledge and customer service were fantastic, and as a result I am able to get the exact product I have been looking for.He is certainly a credit to your company. Jemma Hawkins

"I never normally do this but I just wanted to contact you to say thank you for the excellent customer service, I really appreciated the delivery updates. Great prices as well! Kind Regards" - D Landers - Swindon

"Must say a huge thank you and give you guys a big pat on the back for the service during my ordering experience and especially at this busy time of year for post. I am self employed and regularly need large tins of Farrow and Ball paint and usually have to buy this from  a large DIY franchise store where the shopping experience online, in store and for store ordering is quite frankly a farce. Last time it took over a month to order from them having to travel to the store three times and having them mess up my order and re-order despite numerous phone calls. I was at the end of my tether yesterday as they had once again messed me around and I needed the paint urgently. I found your website via Google, ordered exactly what I needed within minutes and have received that complete order within 24 hours! Website process was fast and easy, fast dispatch, free delivery sets you apart from other companies, delivery company great with communication and the packaging is exactly what is needed for tins of paint to ensure it arrives safely. Can’t fault this experience at all and you now have a new returning customer. Very happy bunny, keep doing what you are doing because it really was appreciated in this case." S Tigwell  - Berkshire

"Thank you very much for your help and prompt action."  P Noakes - Woodbridge

"I have just got home and there is a UPS delivery card so going to collect now. Thank you very much for all your help. I will be recommending your company to my friends and will be using you again in the future. Thanks again."  CB - Carlsile

"I ordered the Rustoleum Chalk Paint and Wax, and I would like to say how great the service was from start to finish. The ordering process was super simple and hassle free. The paint arrived on time and was exactly what I needed (I hadn't used chalk paint before and it was considerably cheaper than most places). These guys also offer a wealth of advice and knowledge about painting anything! I will definitely be ordering more from them. Thank you and keep up the good work." HM - Leicester

"Thanks again for all of your help. I have attached a picture of my finished project which wouldn't have been possible without your help." CH - Stoke