Returns, Refunds & Cancellations


Returns – Non-Faulty Goods

If you would like to return an item that is not faulty please inform us by e-mail within 7 days and non-faulty items must be returned within 30 days. Please ensure the item is unopened and packaged to the same quality level as it was received.

The return delivery and packaging cost will be paid for and organised by the customer.

Once we have received the product in the same condition as it left and we have judged it to be in a re-sellable condition we will process a refund.

If we receive products damaged and not in a re-sellable condition, no refund will be processed. Proof of damaged goods will be provided.

You will not receive a refund for postage and packaging on non-faulty products, this includes any orders that qualify for free delivery. Returns of non-faulty items are also subject to a 20% unpacking and re-stocking fee.

All goods should be returned to - Ashby Decorator Centre, 2 Derby Road, Ashby de la Zouch, Leicestershire, LE65 2HE.


Returns – Faulty Goods

If any product you order from us is faulty, we will either send out a full replacement at no charge to you, or give you a full refund.

If you find your order to be faulty please inform us by e-mail within 7 days. Please examine the goods you receive before signing for them. Claims outside of this time period will not be considered.

Proof of faulty goods may be required.


Returns – Damaged/Lost Goods

Where goods are delivered to or received by the customer are found to be damaged or missing, please inform us within 24 hours. No claims outside of this time will be considered.

Any refund or replacement of goods is subject to the provision by you of such proof of damage or shortfall as we may reasonable require.

Damaged or missing goods will be replaced free of charge, as soon as possible, or a refund for the damaged items will be processed.



You have the right to cancel your order up to the point of dispatch from ourselves or supplier.

However, if there is tinted paint on your order that has already been tinted, you will only be refunded for the non-tinted items. Please be aware orders placed during the day are processed immediately.



Please allow 3 working days for funds to be processed. This does not affect your statutory rights.


PLEASE NOTE: Paints that have been especially tinted for you, cannot be returned. There can also be variations between tints, please try to buy all of the paint you need at one time, as this can cut down on the possibility of slight variations in tinted paint colour. All paints that are dispatched are checked for quality and colour accuracy.